Shipping policy

UK

Orders within the UK cost £3.95 to be shipped on a tracked service. Smaller items such as key tags and decals only cost £1.95. Any orders of £50 automatically qualify for FREE shipping.

Shipping will automatically be calculated at the checkout.

AVAILABILITY OF PRODUCTS AND DELIVERY TIMES

We will notify you of the estimated delivery time for your products in the Acceptance Email and/or by verbal communication when placing telephone orders. Most products on the website ( Except customisable products) will be delivered within three to five business days (i.e. excluding Saturday, Sunday and public holidays in the United Kingdom) of sending you the Acceptance Email for Standard Delivery and within one to two business days of sending you the Acceptance Email for Express Delivery. It may take slightly longer to deliver products to very remote areas. In the case of customized products, the estimated delivery date will usually be within 20 business days. We will endeavour to deliver all products you have ordered within thirty (30) days (as specified on your Acceptance Email), but these delivery dates are estimates only. Dispatch dates are not guaranteed and should not be relied upon.

In the event that we become aware that we are unable to meet the original estimated delivery time stated in the Acceptance Email, we will notify you of this as soon as possible and at the same time and without us being liable to you we will specify a new estimated delivery date.

Whilst we will do our best to deliver your products within the period of time defined above, sometimes it may take longer than expected. You accept that on some occasion, it may take us more than advised delivery time to deliver your products. If you change your mind in the meantime, you have the right to cancel your order in accordance with clause 9, except for customised products and underwear.

If your order has not been received within our specified timescales, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist. All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time.

Please note that the delivery company may require a signature on delivery and will not leave products without a signature. It is normally a good idea to have orders delivered to a place of work allowing you to sign for your order and avoid disappoint of parcel not being delivered to your home or other address due to a signature not being obtained.

We only deliver products to the locations listed on the Website subject at all times to the relevant EU regulations concerning free trade within the European Union. In the event that an order is placed for a delivery to a location where we do not deliver, the order will be cancelled and a refund processed.

Where you have ordered multiple products, we may sometimes need to deliver your products in more than one delivery.

Your order will be sent to the delivery address that you have given on your order form. We are not responsible if that delivery address is incorrect or incomplete. The responsibility lies with you to ensure all order details are filed correctly before order has been placed.

PRICES AND DELIVERY CHARGES

All of the prices listed on the Website include the currently applicable statutory value added tax.

The prices shown on the Website are stated in Pounds Sterling and exclude delivery charges. Despite our best efforts, a small number of the products on our Website may be mispriced. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price we will, at our discretion, either contact you for instructions before shipping the products, or cancel your order and notify you of such cancellation. Allowing you to make a decision on whether the price is suitable.

Our delivery charges are as follows:

Standard Delivery: £3.95 / £1.95 – Free standard delivery over £50

We reserve the right to make a surcharge for deliveries to some areas. If a surcharge is applicable to your order, you will be informed at the checkout stage of the order process, prior to placing your order. If you have ordered for delivery to a location that for some reason may not be listed and the delivery surcharge isn’t sufficient to meet our delivery costs we will notify you of extra costs by email and/or telephone and will delay order until payment is received.

Where you order multiple products, you will only be charged one delivery charge.

The coordinates of the credit card used for your orders payment may be registered in all security. The cryptogram on the back of your card is systematically required to use the card for any future purchase, and you may delete it at any point from the list recorded for the final payment.